ESAF’s core mission has always been financial inclusion. That is precisely why we worked so hard to obtain a banking licence. In this digital era, our strength lies in the technology that enables us to deliver simple and accessible banking services even in the most rural parts of the country.
We have built a digital platform that offers banking services in a paperless, transparent and fast manner, supported by biometric systems. Through the ESAF Mitra app, customers can manage all loan-related activities on their own. We have also introduced micro-ATM facilities across rural regions, ensuring that essential financial services are available at the doorstep of people who need them most.
Micro-banking penetration in India is still only around 30%. This clearly shows that affordable credit and reliable banking services are yet to reach large sections of the marginalised population. This is exactly where small finance banks become crucial.
Small finance banks, including ESAF, operate with financial inclusion at the centre of their mission. We focus on providing banking services and loans to communities that are otherwise excluded from the formal banking system. At the same time, we integrate the latest technologies to make these services efficient and accessible.
Our guiding principle is “Fighting the bias of prosperity”. Economic growth should never be limited to a single group; it must flow across society. Alongside maintaining profitability, we place strong emphasis on long-term, sustainable growth.
This is reflected in our products and services. We offer loans such as the Electric Vehicle Loan, Green Energy Loan, Income Generation Loan and Agri Loan—each designed to support both economic progress and environmental responsibility.
Our social commitments are also approached with a unique perspective. Since we began as an NGO, CSR is part of ESAF’s DNA. We earmark five percent of our net profit for CSR activities. We work extensively in financial literacy, skill development and promoting savings habits within communities.
ESAF’s approach is to strike the right balance between banking services and initiatives that create a lasting positive impact on society.
Every action ESAF takes is rooted in the wellbeing of society. By extending loans and essential financial services, we bring marginalised communities into the mainstream and help them progress.
We take the time to understand the real needs of our customers, and we design banking products that genuinely improve their lives. This personalised and purpose-driven approach naturally strengthens their trust in ESAF. It forms the foundation of our long-term relationship with the communities we serve.