Infosys, India’s second-largest IT services exporter, has sharpened its artificial intelligence push with a new global partnership aimed at embedding advanced AI agents deep inside enterprise workflows.
On Tuesday, the company announced a strategic collaboration with US-based AI firm Anthropic to build and deploy advanced AI agents across sectors including telecom, financial services, manufacturing and software development.
The engagement will begin with the telecom sector, where a dedicated Anthropic Centre of Excellence will be set up to design, test and roll out specialised AI agents for global clients.
The move comes as Indian IT majors intensify efforts to reposition themselves in the fast-evolving AI services landscape.
The announcement comes at a time when Indian IT stocks have seen volatility amid concerns that rapid advances in generative AI tools could disrupt traditional outsourcing models. At the same time, partnerships between IT services firms and AI-native companies are accelerating as the sector seeks to capture emerging AI-led transformation spending.
The partnership will centre on “agentic AI” — autonomous AI systems capable of executing complex, multi-step enterprise processes with limited human intervention.
Key focus areas include:
Claims processing and workflow automation
Code generation, testing and debugging
Compliance monitoring and reporting
Risk assessment and operational decision support
Using Anthropic’s Claude Agent software development kit and related tools, the companies aim to build AI agents that can function within long, regulated and mission-critical enterprise processes.
The collaboration targets practical deployment across major industries:
Modernising network operations
Streamlining customer lifecycle management
Improving service delivery and fault resolution
Intelligent risk management
Automated compliance reporting
Personalised customer engagement and support
AI-led product design and simulation
Faster research and development cycles
More iterative testing before production
Accelerated code writing, debugging and testing
Faster application modernisation
Infosys said it is already deploying Claude Code under its Exponential Engineering initiative to build internal AI expertise and support client transformation programmes.
The partnership will combine Infosys Topaz — the company’s AI-first services suite — with Anthropic’s Claude models to help enterprises:
Migrate from legacy systems
Reduce infrastructure upgrade costs
Improve productivity across digital operations
The objective, the companies said, is to bridge the gap between AI pilots and real-world deployment in regulated industries.
Dario Amodei, chief executive and co-founder of Anthropic, said there remains a wide gap between AI demonstrations and production-grade systems for regulated industries, adding that Infosys brings strong domain expertise across telecom, financial services and manufacturing.
Infosys chief executive Salil Parekh described the collaboration as a strategic step to help enterprises become “more intelligent, resilient and responsible” by embedding AI into core business processes.
