NHAI launches nationwide clean-toilet drive: ₹1,000 FASTag reward for reporting unhygienic facilities

The National Highways Authority of India (NHAI) has launched a special nationwide drive to promote cleanliness at highway toilet facilities, offering ₹1,000 in FASTag credit to users who report dirty toilets at toll plazas. The initiative will remain in effect until 31 October 2025, covering all National Highways across the country.

According to an official statement, the campaign encourages highway users to upload geo-tagged photographs of unclean toilets through the latest version of the ‘Rajmargyatra’ mobile application. Users must also provide details including name, location, Vehicle Registration Number (VRN) and mobile number.

Each VRN reporting such an instance will be eligible for a ₹1,000 reward, credited as FASTag recharge to the linked account. The reward will be non-transferable and cannot be redeemed in cash.

Scheme validity and conditions

The drive applies exclusively to toilets constructed, operated, or maintained under NHAI jurisdiction. Facilities located at retail fuel stations, dhabas, or other public establishments outside NHAI’s control are excluded.

Each VRN will be eligible for only one reward during the entire scheme period. Similarly, each National Highway toilet facility will be considered for reward eligibility only once per day, regardless of the number of complaints received.

In cases where multiple reports are filed for the same facility on the same day, only the first valid image submitted through the Rajmargyatra app will qualify for the reward.

Verification through AI and manual checks

To ensure authenticity, only clear, geo-tagged, and time-stamped images captured through the app will be accepted. Manipulated, duplicate, or previously submitted photographs will be automatically disqualified.

All entries will undergo AI-assisted screening and manual verification to validate the authenticity of the reports before rewards are processed.

NHAI stated that the initiative forms part of its continued efforts to improve public convenience, hygiene, and user experience across India’s national highway network, while encouraging citizen participation in maintaining cleanliness standards.