The CCPA found that whenever a customer raises an issue on the Ola app, the platform only offers a coupon for future rides as part of its no-questions-asked refund policy
The audit will assess whether Ola is adequately maintaining its service centres and fulfilling warranty obligations to customers. It also aims to increase scrutiny on the EV manufacturer.
Ola founder and CEO Bhavish Aggarwal coined the term 'techno-colonialism' to describe how global tech giants were now exploiting India's data and drew a parallel with the British East India Company which had exploited India's resources two centuries ago.